FAQ
GENERAL
How do I contact customer service?
You can contact our Customer Experience team at info@zooveart.com
When will my order ship?
All orders are processed within 2-4 business days. During high volume times such as sales or new releases, please allow up to 5 business days unless stated otherwise. * PREORDER ITEMS WILL SHIP OUT ACCORDING TO PREORDER DATE*
PREORDERS:
All preorders have an assigned preorder date. They are located on your order confirmation email beside the painting style name - for example: 'Name Of Product (PREORDER SHIPS APRIL 15TH)'
- Please note that when an item is described as a "pre-order", it means that your entire order will be shipped the date the item arrives to our warehouse. If you order other items along with the "pre-order" item, they will also be delayed. If you wish to receive the other items first, separate orders need to be placed.
SHIPPING & RETURNS
Will l receive a tracking number for my order?
If you choose a shipping service with a tracking number during checkout, once processed and fulfilled, an order fulfillment emailed accompanied with a tacking number will be sent out to customers to inform them that their package has been shipped. We suggest ordering with a tracking number to ensure your package arrives safely.
ALL USA & CANADA ORDERS WILL COME WITH A TRACKING NUMBER.
I received my tracking number today and it hasn't updated.
All orders will receive a pre-shipment tracking label automatically, once the package is picked up by the courier, it may take up to 48 hours to fully update. If you still do not see tracking information please contact our Customer Experience team at info@zooveart.com
REFUSE PACKAGES
For refuse packages the shipping fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.
INCORRECT SHIPPING INFORMATION
Please contact our Customer Experience team if a shipment surpasses the delivery time frame listed below. In case of delay, lost or stolen packages, contact our Customer Care team via email to fill out a claim so the shipping provider may try to locate your order as soon as possible. Once a claim has been filed, we will wait for the results of the claim before proceeding forward. Please note that the shipping fee on parcels marked as "delivered" will be charged to the payment form selected during checkout, and will be subtracted from any refund.
USA: 21 DAYS
CANADA: 21 days
INTERNATIONAL: 45 days
*ANY CLAIMS SUBMITTED BEFORE TIME LISTED ABOVE WILL BE REJECTED BY SHIPPING PROVIDER*
Do You Offer Exchanges And Returns?
Please be advised that we do not offer refunds of any sort. If you are unhappy with your regular priced product, you may return it within 30 days from your date of purchase for store credit. In order to process your return, please contact us at info@zooveart.com and follow the our Online Return Policy. Paintings should be in original packaging, and in the same condition that you received them. ALL SALE ITEMS ARE FINAL SALE. In addition, you will be responsible for paying for your own shipping costs for returning your item.
Zoove Art does NOT provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
*Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.*
Order Arrived Damaged.
If an item may be considered defective, please contact our Customer Experience team via email at info@zooveart.com indicating your Name, Order Number and a Photo of The product or damaged parcel. Defective items must be addressed to our attention within 48 hours of delivery. All paintings must still be in original packaging to be eligible for a refund or replacement of the same item. If the product is deemed defective by zooveart.com, you will be eligible for a refund or replacement of the same item.
INTERNATIONAL
What language should my order be placed with?
All orders must be entered and processed in English.
How much is shipping to my country?
The cost of shipping depends on your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.
Customs and duties information.
Customers are responsible to pay any customs fees, duties or taxes. Zoove Art is not responsible for any customs/international taxes.
Which currency are my orders processed in?
Packages returned