FAQ

General Information

How can I contact customer service?

You can reach our Customer Experience team via email at info@zooveart.com.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Apple Pay.

Do you sell directly to customers?

We sell exclusively to retailers and trade professionals (B2B) and do not sell directly to individual consumers.

Do I need to register on the website?

Yes, you must register for an account to view our full product line and pricing. For assistance, email info@zooveart.com.
Returns & Damaged Orders

What is your return policy?

We generally do not accept returns, but exceptions may be made on a case-by-case basis. Returns must be pre-authorized and will incur a 25% restocking fee, plus shipping, handling, and re-consignment charges. 

What if my order arrives damaged?

If your order is damaged or defective, contact us within 48 hours at info@zooveart.com. Please include your name, order number, and photos of the damage. Defective items must be in their original packaging to qualify for a refund or replacement.

How much will shipping cost?

Shipping costs are calculated based on your delivery address and will be displayed at checkout.

Who is responsible for customs and duties?

Customers are responsible for any customs fees, taxes, or duties. Zoove Art Inc. is not liable for these charges.

What currency are orders processed in?

All orders are processed in US dollars.

Is there a minimum order requirement?

Yes, the minimum order is $300.
Miscellaneous

Can't see pricing on the website?

To view pricing and place orders, sign in or apply for a wholesale account. Once approved, you'll have access to pricing, order status, and exclusive promotions.