Zoove Art — Frequently Asked Questions (FAQ)

Welcome to the Zoove Art FAQ page. If you need assistance with a question not covered below, please contact our Customer Experience team directly at info@zooveart.com.

Account & Trade Eligibility

Who qualifies for a Zoove Art trade account?

Zoove Art operates strictly as a B2B wholesaler. We partner exclusively with interior design professionals, home accent sellers, and home furnishing retailers. To open an account, you must submit a valid Business License and Resale Tax Certificate.

Do you sell directly to individual consumers?

No. We sell exclusively to retailers and trade professionals. 

How do I register to access pricing and place orders?

To view wholesale pricing and start ordering, please log in or submit a trade account application on our site. Our team processes requests within 1 to 3 business days. Upon approval, you’ll unlock full access to wholesale rates, real-time stock levels, order tracking, online purchasing, and member-only promotions. For help setting up your account, reach out to info@zooveart.com.

Orders & Payment

What are your minimum order requirements?

• Dealer Accounts: $750 minimum for opening and reorders.

• Designer Program: No order minimums required.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Apple Pay.

What currency are orders processed in?

All orders are processed in US dollars (USD).

Are rush orders available?

Yes. For urgent requests or time-sensitive projects, reach out to us directly. We will explore all available solutions to prioritize and fast-track your shipment.

What happens if an item is on preorder?

If an item in your order is on preorder, you have two options:

• Wait to ship: Hold the entire order until all items are back in stock.

• Substitute: Replace the item with a similar in-stock product of your choice.

Shipping & Delivery

How long will my order take to arrive?

Most orders are dispatched within 48 hours and arrive within 10 business days.

How much will shipping and freight cost?

Freight and shipping rates are calculated based on your delivery address, total order value, and shipment size, and will be displayed at checkout. Please refer to our Freight Rates page for additional details..

Is drop-shipping available?

Yes! We can drop-ship your orders directly to your clients as long as you provide an active carrier account number.

How do I track my order status?

Tracking information is provided for all completed orders. If you need additional status updates, please email info@zooveart.com, and our team will get back to you within 1 to 2 business days.

Can I update or change the shipping address on my order?

Because orders enter processing quickly, customers are fully responsible for entering the correct delivery address at checkout. If you realize an error has been made, please email us immediately at info@zooveart.com. While we will make every effort to update your details, address changes cannot be guaranteed once an order is in motion.

Product Details & Customization

Does wall decor include hanging hardware?

Yes. All of our art pieces and mirrors come complete with pre-installed hanging hardware for both vertical and horizontal mounting.

Can I order custom sizes or frame finishes?

Yes, full customization is available across our entire product line. Please note that custom orders require higher minimum order quantities (MOQs), along with extended lead times and adjusted shipping rates.

Returns, Claims & Damaged Goods

What is your return policy?

We generally do not accept returns, but exceptions may be made on a case-by-case basis. All returns must be pre-authorized and will incur a 25% restocking fee, plus shipping, handling, and re-consignment charges.

What do I do if I receive a defective or damaged product?

All claims must be submitted within 72 hours of receiving your goods. If your order arrives damaged or defective:

1. Note the damage clearly on the carrier's bill of lading before the driver leaves.

2. Capture clear photo documentation showing both the product damage and original packaging. Defective items must remain in their original packaging to qualify for a credit, refund, or replacement.

3. Email info@zooveart.com with your name, order number, and photos to initiate your claim.